SALES AND MOVE COORDINATORS:

Sales and Consultation:

How would you rate AAA Moving and Storage
when you call to arrange your move on....
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) consultation on moving needs
(b) performing moving services as promised
(c) explanation of moving services available
(d) explanation of valuation coverage
(e) explanation of the high-valaue inventory process
(f) explanation of moving charges
(g) OVERALL rating of Sales and Consultation

Move Coordinator:

The AAA Moving and Storage representative who consistently communicated
with you over the phone to manage the details of your entire move,
including explanations as well as tracking the process of your move.

How would you rate the AAA Move Coordinator on...
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A
(h) availability
(i) returning your phone calls in a timely manner
(j) attitude
(k) providing helpful information for your move
(l) managing the details of your move
(m) keeping you informed throughout the entire move
(n) OVERALL rating of Sales and Consultation

Salesperson / Estimator:

How would you rate the AAA Moving and Storage
Salesperson/Estimator on...
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A
(o) appearance
(p) attitude
(q) providing helpful information for your move
(r) carefully examining all of your items to be moved during the in-home visit
(s) accurately estimating your total moving charges
(t) OVERALL rating of Salesperson/Estimator

PACKING / MOVING CREWS:

Packing Crew: AAA Moving and Storage crew who packed your household items into boxes.

How would you rate your Packing Crew on...
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) arriving on time for packing
(b) appearance
(c) attitude
(d) carefully packing your household items for protection
(e) accurately labeling contents of boxes
(f) OVERALL rating of Packing Crew

Loading/Moving Crew: AAA Moving and Storage crew that loaded and delivered your belongings.

How would you rate the AAA Moving and Storage Moving Crew on...
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A
(g) arriving on time
(h) appearance
(i) attitude
(j) protecting your residence
(k) wrapping furniture in your home
(l) handling your belongings with care
(m) loading the truck within the expected amount of time
(n) OVERALL rating of Moving Crew

Were the following personnel in uniform?
(a) packing crew Yes No Don't Remember N/A
(b) moving crew Yes No Don't Remember N/A

Considering the entire move experience, how would you rate AAA Moving and Storage's overall performance on your recent move?
Excellent Poor
10 9 8 7 6 5 4 3 2 1 N/A

Is there anything that AAA Moving and Storage could have done to improve the service you received during your recent move?

 
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