TAKE A SURVEY:


HOW DID AAA MOVING & STORAGE DO?

Sales and Consultation:

How would you rate AAA Moving and Storage
when you call to arrange your move on....

(a) consultation on moving needs:

(b) performing moving services as promised:

(c) explanation of moving services available:

(d) explanation of valuation coverage:

(e) explanation of the high-value inventory process:

(f) explanation of moving charges:

(g) OVERALL rating of Sales and Consultation:


Move Coordinator:

The AAA Moving and Storage representative who consistently communicated
with you over the phone to manage the details of your entire move,
including explanations as well as tracking the process of your move.

How would you rate the AAA Move Coordinator on...

(h) availability:

(i) returning your phone calls in a timely manner:

(j) attitude:

(k) providing helpful information for your move:

(l) managing the details of your move:

(m) keeping you informed throughout the entire move:

(n) OVERALL rating of Sales and Consultation:


Salesperson / Estimator:

How would you rate the AAA Moving and Storage
Salesperson/Estimator on...

(o) appearance:

(p) attitude:

(q) providing helpful information for your move:

(r) carefully examining all of your items to be moved during the in-home visit:

(s) accurately estimating your total moving charges:

(t) OVERALL rating of Salesperson/Estimator:


PACKING / MOVING CREWS:

Packing Crew: AAA Moving and Storage crew who packed your household items into boxes.

How would you rate your Packing Crew on...

(a) arriving on time for packing:

(b) appearance:

(c) attitude:

(d) carefully packing your household items for protection:

(e) accurately labeling contents of boxes:

(f) OVERALL rating of Packing Crew:


Loading/Moving Crew: AAA Moving and Storage crew that loaded and delivered your belongings.

How would you rate the AAA Moving and Storage Moving Crew on...

(g) arriving on time:

(h) appearance:

(i) attitude:

(j) protecting your residence:

(k) wrapping furniture in your home:

(l) handling your belongings with care:

(m) loading the truck within the expected amount of time:

(n) OVERALL rating of Moving Crew:


Were the following personnel in uniform?

(a) packing crew: YesNoI Don't RememberN/A

(b) moving crew: YesNoI Don't RememberN/A


Considering the entire move experience, how would you rate AAA Moving and Storage's overall performance on your recent move?

10 (Excellent)987654321 (poor)N/A


Is there anything that AAA Moving and Storage could have done to improve the service you received during your recent move?

*Your Name: *Your Email: